Patient Support Operations Manager

Job Summary

A company is looking for a Patient Support Operations Manager (Remote).

Key Responsibilities

• Oversee the Appointments & Matching patient team to facilitate therapist matching and appointment scheduling
• Manage a growing team of support agents and a Tier 3 specialist to enhance patient care experiences
• Collaborate with cross-functional teams to streamline processes and improve patient support systems

Required Qualifications

• 3+ years of leadership experience managing support teams with 5+ years in support roles
• Experience in collecting and analyzing survey data to improve customer satisfaction metrics
• Proven track record in project management of large cross-functional initiatives
• Skilled in process mapping, performance metrics, and process optimization
• Experience in building processes and developing workflows independently