Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Generalist to provide product application support to customers.

Key Responsibilities

• Provide software and technical support to business customers globally
• Manage customer support tickets and ensure timely responses to inquiries
• Build and maintain strong client relationships while improving customer experience

Required Qualifications

• Typically 3 to 4 years of relevant experience
• Previous customer service experience, ideally in a SAAS environment
• Moderate computer skills and a technical background preferred
• Basic knowledge of the storage industry
• Ability to research issues and resolve customer inquiries