Call Center Team Lead

Job Summary

A company is looking for a Team Lead Call Center.

Key Responsibilities

• Schedules outpatients according to guidelines and prioritizes based on patient needs
• Acts as a liaison between Scheduling Call Center staff and management, ensuring effective communication
• Manages patient inquiries, complaints, and coordinates communication between patients and providers

Required Qualifications

• High school diploma or equivalent
• Two (2) years of relevant experience
• In-depth knowledge of Call Center operations, scheduling, and messaging
• Ability to train new employees within the team
• Must be able to sit for extended periods and operate standard office equipment