Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to provide exceptional service through live inbound calls.

Key Responsibilities

• Manage a high volume of inbound calls with professionalism and empathy
• Assist with inquiries about products, orders, shipping, returns, and company policies
• Listen actively to understand customer needs and provide personalized solutions

Qualifications

• 3+ years of customer service experience (contact center or e-commerce preferred)
• Experience with CRM/ticketing platforms and e-commerce order tools
• Calm, resilient, and positive demeanor in complex or sensitive situations
• Proficiency with computers and strong organizational skills
• Strong problem-solving abilities and the ability to multitask under pressure