Account Services Specialist

Job Summary

A company is looking for an Account Services Specialist to provide exceptional support to clients and partners.

Key Responsibilities

• Provide day-to-day email and phone support for client accounts
• Diagnose and de-escalate client escalations while maintaining documentation of communications
• Collaborate with various departments to enhance customer experience and improve processes

Required Qualifications, Training, and Education

• Experience in customer service or account management
• Strong conflict resolution and analytical skills
• Ability to work in a fast-paced environment and manage competing priorities
• Knowledge of Benefits/COBRA and related systems
• Commitment to maintaining privacy according to HIPAA guidelines