Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist to provide tactical implementation support and configuration expertise.

Key Responsibilities

• Monitor and respond to client tickets, ensuring timely resolution and satisfaction
• Perform system configurations and manage tasks in project management tools to meet client requirements
• Conduct peer QA reviews, pre-launch testing, and maintain comprehensive documentation

Required Qualifications

• 3+ years in SaaS client support or technical implementation in healthcare/health-tech companies
• 2+ years hands-on experience with system configuration and ticketing systems
• Associate's or Bachelor's degree
• Experience with benefits enrollment and healthcare data management
• Familiarity with QA processes and proprietary configuration tools