Call Center Supervisor

Job Summary

A company is looking for a Member Sales Support Supervisor - Work From Home.

Key Responsibilities

• Manage daily, weekly, and monthly activities of team members
• Set priorities to ensure performance goals are met and compliance is maintained
• Monitor team performance and provide coaching and feedback

Required Qualifications

• Minimum of one year of experience as a call center supervisor, preferably in healthcare
• Experience managing employee performance and coaching to call center metrics
• Strong technical skills, including proficiency in Microsoft Windows
• Experience with various support channels, including telephone, email, and chat
• High school diploma or equivalent