Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager, Strategic.

Key Responsibilities

• Develop trusted advisor relationships with customers at the C-suite and executive level
• Guide customers and the account team to create Customer Success Plans, including regular check-ins and QBRs
• Engage with customers to promote product adoption and success with Atlassian Solutions

Required Qualifications

• Proven experience in Customer Success or account management with a complex SaaS product portfolio
• Experience as a trusted advisor to customer partners for guiding outcomes
• Familiarity with Success Plans to align business strategy and identify success metrics
• Understanding of Jira and Confluence use cases and configuration trade-offs
• Experience in managing a book of business in a customer-facing environment