Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success - Merchant Services.

Key Responsibilities

• Build and lead a high-performing team of Customer Success Managers while establishing clear goals and career development paths
• Develop and execute the strategic vision for customer success, focusing on retention, expansion, and customer advocacy
• Collaborate with cross-functional teams to ensure customer needs inform product and service strategies

Required Qualifications

• 5+ years of experience in Customer Success with at least 3 years in a leadership role
• Extensive background in Merchant Services, particularly in payment Acquirer, Payfac, and/or ISO environments
• Bachelor's Degree
• Proven track record in building and scaling customer success teams in high-growth environments
• Strong understanding of payment technologies and customer success metrics