Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Respond to 60-80 incoming calls daily regarding home delivery pharmacy or pharmacy benefits
• Document required information in computer systems and occasionally make outbound follow-up calls
• Manage multiple programs, emails, and chats while collaborating with management to address call volume issues

Required Qualifications

• High School Diploma / GED or 2+ years of equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Familiarity with computer systems and basic knowledge of Microsoft Office Word and Excel
• Ability to attend 3 weeks of training with 100% attendance and participate via camera