Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager (West Coast).

Key Responsibilities

• Build and maintain excellent customer relationships and manage service-related communications
• Oversee the successful onboarding of new accounts and drive Continuous Service Improvement programs
• Conduct service performance reviews and manage incident responses across multiple customers

Required Qualifications

• Minimum high school diploma or equivalent
• 5 - 7 years of management experience in a similar or related field
• Possess ITIL Certifications
• Experience in IT Service Management (ITSM) is preferred
• Valid Driver's License and a Motor Vehicle Record that meets driving privileges standards