Director of Partner Strategy

Job Summary

A company is looking for a Director, Support Partner Strategy & Operations.

Key Responsibilities

• Design and operationalize systems to reduce friction and improve customer retention
• Drive operational improvements across the partner network to enhance customer loyalty and reduce costs
• Lead transformations aligning support delivery with company goals around automation and retention

Required Qualifications

• 10+ years of leadership experience in Customer Experience or vendor operations
• Proven track record managing large-scale global support networks with accountability for performance
• Strong cross-functional collaboration experience across various departments
• Experience in high-growth environments with a focus on measurable results
• Customer-focused leadership style balancing empathy with operational discipline