Customer Service Specialist

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Investigate, analyze, negotiate, and resolve consumer and commercial billing issues and complaints
• Identify solutions for billing issues and present resolution options to customers
• Negotiate and authorize billing settlements and adjust customer accounts within established limits

Required Qualifications

• Experience in customer service or billing-related roles
• Ability to work full-time hours from 11 AM to 8 PM CST
• Strong analytical and negotiation skills
• Familiarity with billing processes and consumer rights
• High school diploma or equivalent; further education preferred