Director of Customer Success

Job Summary

A company is looking for a Director of Operations Customer Success.

Key Responsibilities

• Act as the Voice of Customer Experience, collaborating with cross-functional teams to enhance product features and processes
• Drive continuous improvement initiatives to optimize logistics and warehouse operations, ensuring efficiency and value delivery
• Establish and monitor key performance indicators (KPIs) to improve warehouse performance and manage vendor relationships

Qualifications

• Bachelor's degree in Business or Engineering; MBA preferred
• 10+ years of progressive leadership experience in customer experience or operations
• Proven experience in driving continuous improvement and implementing lean methodologies
• Experience with warehouse operations, inventory management, and logistics programs
• Strategic thinker with a track record of developing and executing strategic roadmaps