Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to assist activity partners with technical support and product inquiries.

Key Responsibilities

• Resolve customer inquiries through various channels while maintaining high satisfaction ratings
• Provide timely and informative responses to product-related questions
• Participate in team meetings and share customer feedback to improve services

Required Qualifications

• 2+ years of experience in customer service and/or technical support
• Full-time availability with the ability to work 5 consecutive days, including possible weekends
• Strong deductive reasoning skills to identify the cause of issues
• Consistent and reliable WiFi in a distraction-free workspace
• Experience with Zendesk or similar support tools is a plus