Customer Relationship Representative

Job Summary

A company is looking for a Customer Relationship Representative to provide support to candidates through various communication channels.

Key Responsibilities

• Provide first-level support to candidates via telephone, email, and chat, ensuring professional and timely responses
• Document candidate feedback and perform data entry as necessary to address inquiries
• Assist in training new hires and monitor the effectiveness of communication scripts

Required Qualifications

• High school diploma required; some college preferred
• Experience in telephone customer service is highly desirable
• College degree in English or a related field preferred
• College-level work and writing experience in a customer service environment is required for primary correspondence representatives
• Bilingual candidates are encouraged to apply