Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, APAC.

Key Responsibilities

• Act as a strategic partner for customers, addressing specific pain points and use cases
• Identify opportunities for customer success and provide tailored solutions
• Conduct Quarterly Business Reviews (QBRs) to analyze trends and drive customer value

Required Qualifications

• Experience in managing complex release processes and ensuring compliance
• Background in driving customer adoption through proactive communication
• Familiarity with agile methodologies and CI/CD processes
• Ability to create prescriptive plans and success playbooks for customers
• Experience in relationship building and strategic planning