Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (EMEA, remote).

Key Responsibilities

• Develop trusted advisor relationships with key customer stakeholders to drive product adoption
• Co-create Value Achievement & Success Plans to understand customer business outcomes and success metrics
• Establish periodic touchpoints to keep customers informed, engaged, and to gather feedback

Required Qualifications

• 5+ years of experience in customer success, service, product, account management, or software sales in a B2B SaaS environment
• Ability to interact with enterprise customer teams at various technical and non-technical levels
• Project management experience with a focus on driving business value for customers
• Data-driven mindset with a commitment to following processes
• Bachelor's degree preferred or equivalent experience