Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Digital Led.

Key Responsibilities

• Leverage customer journey data for onboarding support and engagement
• Proactively identify risks using data and develop mitigation strategies
• Provide technical guidance and maintain deep product knowledge for customer implementation

Required Qualifications

• 5+ years in a customer-facing role with a track record of exceeding targets
• Experience in a tech-led Customer Success organization
• Highly data-driven with experience using product telemetry and risk signals
• Experience owning the renewal process and meeting retention quotas
• Strong project management skills and technical product experience