Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead to empower customers and ensure their success with the AtomEngine platform.

Key Responsibilities

• Build strong relationships with key accounts to guide adoption, renewals, and expansion
• Act as a trusted advisor, helping customers configure and operationalize the simulation within their workflows
• Lead a small team of Customer Success Managers to ensure customers realize maximum value from AtomEngine

Required Qualifications

• 5+ years of experience in Customer Success, Solutions Architecture, or Technical Account Management, with at least 2 years in a leadership role
• Strong technical aptitude to understand system architectures and guide customers through solution design
• Proven track record of driving adoption, renewals, and account growth in enterprise or government environments
• Comfortable in dynamic, startup environments balancing structure with flexibility