Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist who will serve as the primary liaison during the onboarding phase for customers of Travel and Hospitality products.

Key Responsibilities

• Deliver timely, high-quality onboarding and training experiences for customers
• Coordinate with cross-functional teams to resolve onboarding and training issues
• Monitor customer onboarding KPIs and capture feedback to enhance processes

Required Qualifications

• Bachelor's degree in Engineering, Economics, Business, or related field
• 2-4 years of customer-facing experience in technology, product management, or consulting
• Proficiency in data analysis tools, especially Excel; SQL or BI tool experience is a plus
• Ability to manage multiple commitments and tasks across various customers
• Intellectual curiosity and eagerness to apply analytics to business problems