Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide exceptional support and care to customers.

Key Responsibilities:

• Provide exceptional customer support across phone, email, and chat, resolving inquiries with professionalism and empathy
• Troubleshoot common technical issues and guide customers through account management and service usage inquiries
• Document customer interactions accurately and collaborate with cross-functional teams to resolve complex issues

Required Qualifications:

• 2+ years of experience in a customer-facing role, ideally in customer support or customer success
• Experience in fast-paced industries such as telehealth, healthcare, SaaS, or tech
• Strong organizational skills and ability to manage multiple customer interactions simultaneously
• Passion for nutrition or wellness and eagerness to assist others on their health journey
• Willingness to work one weekend day per week