Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist.

Key Responsibilities

• Manage guest and owner inquiries, reservations, and communications across multiple channels
• Provide professional and empathetic support to customers and collaborate with internal teams to resolve issues
• Document interactions and monitor metrics to identify opportunities for continuous improvement

Required Qualifications

• Background in hospitality, travel, or property management preferred
• Experience in a contact center environment is a plus
• Comfortable using CRM systems, GSuite, and communication tools
• Ability to work in a fast-paced, startup-style environment
• Availability to work evenings and weekends as needed