Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance creator engagement and retention in a remote setting.

Key Responsibilities

• Manage a portfolio of high-potential creators, supporting them in launching and growing their mobile apps
• Design onboarding flows to convert initial excitement into sustained traction and revenue
• Monitor creator health using metrics and proactively address potential churn by guiding creators through challenges

Required Qualifications

• 1-2+ years in a high-touch Customer Success or Creator Success role, preferably in SaaS or EdTech
• Experience in a startup or fast-scaling environment
• Familiarity with lifecycle tools and customer data platforms
• Understanding of onboarding psychology and customer lifecycle metrics
• Strong project management skills for handling multiple creator engagements simultaneously