Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative - Remote.

Key Responsibilities:

• Respond to incoming customer calls regarding water or wastewater services
• Educate customers on billing details, payment options, and assistance programs
• Document customer interactions and provide solutions to ensure high customer satisfaction

Required Qualifications:

• High School Diploma or GED is required
• 1 year of customer service experience is required
• 1 year of call center experience is preferred
• Ability to adapt quickly to changes and handle pressure
• Must have reliable, high-speed internet and a dedicated workspace