Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive value realization and growth within its enterprise client portfolio.

Key Responsibilities

• Advise post-launch strategy for enterprise customers to achieve AI transformation goals
• Drive product adoption and manage upsells and renewals for client accounts
• Act as the primary contact for clients, ensuring smooth transitions and identifying growth opportunities

Required Qualifications

• 4+ years in customer success, account management, or client services roles
• Proven track record managing enterprise accounts with measurable impact on retention and expansion
• Experience with business consulting services or workforce development solutions
• Strong analytical skills to interpret usage metrics and ROI calculations
• Understanding of AI/ML concepts and technology transformation