Senior Product Support Engineer

Job Summary

A company is looking for a Senior Product Support Engineer.

Key Responsibilities

• Provide second line phone/email consultation to debug complex security/network problems
• Partner with Engineering to assist customers with testing or troubleshooting
• Reproduce customer issues and document incident resolutions in the technical support database

Required Qualifications

• 5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
• Experience handling escalations with enterprise customers and stakeholders
• Detailed working knowledge of web-based security and network infrastructure
• Extensive experience analyzing packet captures and HAR traces
• Advanced written and verbal communication in English