Customer Experience Lead

Job Summary

A company is looking for a Post Sales Web - Customer Experience Lead.

Key Responsibilities

• Define requirements, document, and manage projects for customer-experience improvements on the website
• Collaborate with IT, Marketing, and Sales to ensure effective scope delivery and defect resolution
• Support web authors and content owners in optimizing web content and managing content-related issues

Required Qualifications

• BA/BS degree (or equivalent) with a minimum of 5+ years of experience in the Web/Digital/Technology space
• Strong knowledge of Adobe Experience Manager (AEM) and 2+ years of content management experience on the platform
• Project management experience in a fast-paced environment with multiple teams
• Knowledge of digital marketing practices and experience collaborating with technical teams
• Expertise in Microsoft Office; SharePoint and Yammer experience preferred