Social Media Customer Care Agent

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Promote membership enrollment and engage with customers across social media channels
• Monitor and respond to customer inquiries and feedback in a timely manner
• Identify trends and potential PR crises on social media, reporting to leadership as needed

Required Qualifications

• At least 18 years of age
• High school diploma or GED
• 2-3 years of customer service experience
• Minimum typing speed of 35 wpm
• Strong knowledge of social media platforms and computer applications