Licensed Call Center Team Lead

Job Summary

A company is looking for a Team Lead - Call Center Licensed Customer Service Team.

Key Responsibilities

• Supervise and develop a team of licensed customer service representatives
• Drive a culture of customer-first service and monitor team performance
• Ensure compliance with regulatory requirements and quality assurance standards

Qualifications

• Active insurance license (state-specific, e.g., Property & Casualty)
• 3-5 years of customer service experience, preferably in insurance or financial services
• 1-2 years of leadership or team lead experience in a call center environment
• Strong knowledge of insurance products, policies, and compliance requirements
• Bachelor's degree in business, Insurance, or related field (preferred)