Member Services Specialist

Job Summary

A company is looking for a Member Services Specialist to enhance member experience and engagement.

Key Responsibilities

• Manage and moderate the Twin Member Community on social media platforms
• Monitor and enforce community guidelines, addressing issues and fostering positive interactions
• Support day-to-day operations of the Member Services team, including member outreach and feedback documentation

Required Qualifications

• 1-2 years of experience in community program management or customer service, preferably in healthcare
• Strong relationship-building and problem-solving skills
• Self-starter mentality with a focus on customer experience
• Ability to work in the Pacific Time Zone
• Passion for improving chronic metabolic health outcomes