Home Care Onboarding Manager

Job Summary

A company is looking for a Manager of Home Care Onboarding.

Key Responsibilities

• Lead and manage a team of Home Care Onboarding Specialists to foster a customer-focused culture
• Establish performance expectations and manage team operations to meet defined KPIs and service standards
• Continuously assess and improve the onboarding process to enhance efficiency and customer satisfaction

Required Qualifications

• Bachelor's degree preferred
• 3+ years of managerial experience in customer service, client onboarding, or customer success, preferably in healthcare
• Proficiency in Microsoft Excel and PowerPoint; experience with CRM or onboarding platforms is a plus
• Deep understanding of customer service best practices
• Proven track record in developing high-performing teams and achieving measurable service outcomes