Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide support to patients and their families in a remote setting.

Key Responsibilities:

• Respond promptly to patient inquiries via phone, email, and online chat, providing information about services and scheduling
• Assist with scheduling and rescheduling appointments while ensuring optimal route planning for mobile dental teams
• Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues efficiently

Required Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 2+ years of experience in a customer service or call center role, preferably in healthcare
• Proficiency in using CRM software and other office applications
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment
• Familiarity with medical/dental terminology is a plus