Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to optimize practice workflows and enhance client relationships in healthcare settings.

Key Responsibilities

• Serve as the operational advisor for clinical practices using the company's products and services
• Assist clinicians in optimizing workflows supported by EHR and RCM tools
• Manage ongoing client relationships to drive product adoption and satisfaction

Required Qualifications

• 3-5 years of experience in healthcare practice operations within independent practices
• Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems
• Proven track record in customer success or client relationship management
• Ability to manage multiple clients or projects with minimal supervision
• Proficiency in software platforms for communication and project management