Technical Support Engineer

Job Summary

A company is looking for a Product Support Engineer in Romania.

Key Responsibilities

• Provide platform support via various communication channels and ensure 24x7 coverage for customers and partners
• Assist customers with the configuration and use of the Taegis platform and troubleshoot potential issues
• Collaborate with Engineering and Product Management teams to enhance product features and improve support documentation

Required Qualifications

• Bachelor's degree in a technical field such as Computer Science, Information Technology, or Electrical Engineering
• 3-5 years of hands-on experience in technical support roles
• Strong networking skills and understanding of operating system administration
• Familiarity with endpoint technologies and virtualized/cloud environments
• Relevant certifications such as ITIL, Security+, or AWS are advantageous