Customer Success Manager with CJIS Certification

Job Summary

A company is looking for a Customer Success Manager to enhance customer satisfaction and foster long-term loyalty.

Key Responsibilities

• Conduct account reviews and manage customer satisfaction escalations
• Identify cross-sell opportunities and execute retention remediation plans
• Onboard new customers and oversee billing and collections issues

Required Qualifications

• At least 2 years of experience as a customer service manager, preferably in a SaaS or technology company
• Bachelor's degree in business, marketing, communications, or a related field
• Experience in customer-facing roles
• Ability to manage multiple customers and projects simultaneously
• Completion of CJIS-related training and passing a secondary FBI Level background check