Member Engagement Specialist II

Job Summary

A company is looking for a Member Engagement Specialist II.

Key Responsibilities

• Execute outbound dialing and enrollment campaigns for high-priority business programs
• Maintain knowledge of program-specific eligibility criteria and ensure high-quality member experiences
• Monitor personal performance against campaign goals and provide feedback for future strategies

Required Qualifications

• Minimum 6 months in a Member Engagement Specialist I role or equivalent experience in a metrics-driven environment
• Fluency in English; bilingual in Spanish or Haitian Creole is a plus
• Ability to navigate multiple systems and tools during live calls
• Self-motivated and dependable, with the ability to work independently in a remote setting
• Commitment to supporting a diverse and inclusive team environment