Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Work From Home (CST or EST Time Zones).

Key Responsibilities

• Handle customer inquiries and resolve issues via telephone, internet, or written correspondence
• Educate members on Aetna plans, tools, and resources while guiding them through their care journey
• Document and track interactions with members, providers, and plan sponsors while ensuring compliance with regulatory guidelines

Required Qualifications

• 1+ years of customer service experience in a transaction-based environment, preferably in a call center
• Must have high-speed internet with consistent speeds above 25mbps
• Willingness to work Monday - Friday during specified hours in the local time zone
• High school diploma, G.E.D., or equivalent experience