Customer Support Executive

Job Summary

A company is looking for a Customer Support Executive who will assist clients in navigating complex issues related to their platform.

Key Responsibilities

• Deliver fast, empathetic, and effective support to customers
• Collaborate with Product, Engineering, and Sales teams to resolve issues and gather customer insights
• Own projects aimed at improving processes, documentation, and the help center experience

Required Qualifications

• Crypto native with the ability to navigate on-chain transactions
• Ability to manage complex support tickets over extended periods
• Strong initiative and ownership of tasks
• Experience with accounting, reconciliation, or finance workflows is a plus