Orthodontic Contact Center Representative

Job Summary

A company is looking for an Orthodontic Contact Center Representative (Remote).

Key Responsibilities

• Provide direct support to patients and their families, as well as orthodontic practice staff via phone, email, and online chat
• Handle inbound and outbound communications regarding technical support, billing, collections, and insurance
• Maintain service levels and contribute to collections operations while achieving quality performance metrics

Required Qualifications

• 1+ year of experience in the Orthodontic/Dental industry, particularly with insurance
• Prior experience in customer service and/or call center functions
• Strong technical aptitude and ability to navigate multiple systems
• Ability to adapt to change quickly and maintain a professional demeanor
• Solid organizational skills and a commitment to customer satisfaction