Solar Customer Support Associate

Job Summary

A company is looking for a Solar Programs, Customer Support Associate (Remote - US).

Key Responsibilities

• Maintain up-to-date knowledge of program guidelines and procedures
• Respond to program inquiries via telephone and email in a timely and professional manner
• Use Salesforce to track cases and collaborate with team members for project support

Required Qualifications

• A bachelor's degree preferred
• A minimum of one year of call center or customer phone support experience
• Ability to listen and resolve moderately complex technical topics
• Proficient in Microsoft Office Suite; experience with Salesforce preferred
• Willingness to work Central time zone business hours