Remote Customer Service Representative

Job Summary

A company is looking for a Work from Home Customer Service Representative.

Key Responsibilities

• Handle incoming complex calls and outbound appointments with compassion and empathy
• Resolve customer needs related to benefit plans or program options
• Document all calls in the case management system and adapt to ongoing training

Required Qualifications

• 1 year of customer service experience in the medical field or insurance verification
• High school diploma or equivalent
• Must have a laptop or desktop with Windows 10, 16GB RAM, and 256GB storage
• USB headset and hardwired internet connection required
• Dependable and able to adhere to a schedule