Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to join their remote team.

Key Responsibilities

• Assist members or patients by handling inbound and outbound calls regarding inquiries, benefits, and scheduling
• Provide accurate information about health plan benefits and process referrals, authorizations, and requests
• Maintain documentation in electronic systems and ensure compliance with privacy regulations

Required Qualifications

• High School Diploma or equivalent
• 1+ year of call center customer service experience handling high call volume
• Previous job tenure of at least one year per role, reflecting stability and reliability
• Knowledge of privacy regulations and ability to manage sensitive information with discretion
• Reliable high-speed internet and comfortable working in a remote environment