Technical Support Specialist

Job Summary

A company is looking for a Technical Website Support Specialist.

Key Responsibilities

• Provide first level technical support for software applications, including email and website support
• Manage incoming requests and troubleshoot issues effectively
• Track and close support tickets while maintaining required documentation

Required Qualifications

• Minimum of a high school diploma
• At least 2 years of computer and software service experience
• Minimum of 1 year of experience in a technical help desk environment
• Proficiency in Microsoft Office suite and documented experience with HTML, CSS, and JavaScript
• Ability to understand and address customer problems effectively