Patient Access Call Center Representative

Job Summary

A company is looking for a PACT Representative I to assist with patient call management and appointment scheduling.

Key Responsibilities

• Link the patient experience between PACT and the practice site while assisting inbound callers and making outbound calls as needed
• Schedule patient appointments, verify insurance coverage, and update patient information in medical records
• Provide customer service according to departmental standards and assist with organizational marketing efforts

Required Qualifications

• High School Graduate
• Typically requires 0-1 year experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Basic understanding of computers and desktop software packages
• Ability to work in a fast-paced environment and manage multiple tasks