Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager with Lab Operations Experience.

Key Responsibilities

• Conduct regular customer check-ins and SaaS business reviews to assess progress and gather feedback
• Lead customer training sessions, workshops, and demonstrations to enhance product knowledge
• Proactively identify optimization opportunities and manage customer escalations effectively

Required Qualifications

• 2-3 years of experience in lab management or lab operations in the biotech industry
• Experience in customer success or a desire to transition into this career path
• Bachelor's degree or relevant work experience
• Willingness to travel 4-6 times a year for customer visits or work events
• Strong multi-tasking and organizational skills