Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide first-level IT support for service requests and incident resolution.

Key Responsibilities:

• Provide first-level support for incidents and service requests, including managing emails and phone calls
• Monitor operational dashboards, create incident tickets, and escalate high-priority incidents as needed
• Create, update, and manage the lifecycle of incident tickets while ensuring data integrity and proper categorization

Required Qualifications:

• 1-3 years of prior Service Desk experience with incident ticketing and event monitoring
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint)
• ITIL Foundation Certification preferred but not required
• U.S. Citizenship required and ability to pass enhanced background screening
• Must be located within driving distance of East Rutherford, NJ for occasional onsite visits