Consumer Relations Supervisor

Job Summary

A company is looking for a Consumer Relations Supervisor to lead a team focused on brand reputation and consumer communication.

Key Responsibilities

• Supervise the Consumer Relations team, ensuring timely and accurate responses to consumer inquiries
• Act as the internal authority on consumer communications across various platforms, maintaining brand voice and compliance
• Collaborate with cross-functional teams to manage consumer issues and develop aligned responses

Required Qualifications

• Bachelor's degree in Communication, Public Relations, Food Science, or related field preferred
• 6-8 years of experience in consumer relations or customer service within a CPG company
• 2-4 years of experience in a team leadership or management role
• Experience with insurance claims and consumer risk mitigation in a regulated industry
• Strong understanding of food safety regulations and consumer protection policies