Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Part Time).

Key Responsibilities

• Provide high-quality support for members via live chat, email, and phone calls
• Communicate thoughtfully to address questions regarding products and estate planning
• Identify and report bugs or negative experiences encountered by members

Required Qualifications

• Experience in delivering exceptional consumer experiences
• Strong problem-solving skills and a passion for customer satisfaction
• Self-motivated and able to thrive in a collaborative, fast-paced environment
• Experience with technology tools such as Zendesk and G-Suite
• Availability to work approximately 25 hours a week, including potential weekend hours