Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Respond to customer needs via email and live chat, managing interactions from inception to resolution
• Troubleshoot technical platform issues and advise customers on best practices
• Act as the first line of defense for triaging and debugging platform health issues

Required Qualifications

• 1+ years of experience in customer support or a customer-facing technical role
• Bachelor's degree or equivalent experience
• Familiarity with APIs or SQL is a plus
• Prior experience with SaaS or ecommerce platforms preferred
• Based in eastern time zone with availability for occasional on-call and rotating holiday coverage